Terms of Service

Welcome to Superflow - the no code platform that lets you create, distribute, and manage your own ecommerce web applications. Superflow is both a visual programming tool and a cloud platform. You use the programming tool to build your applications, while they are hosted and run on the cloud platform. The application editor is accessed through your browser. Once an application is built on Superflow, there is no need to deploy the application to a cloud solution. As soon as an application is built on Superflow, it is hosted on Superflow's cloud infrastructure.

Our "Terms and Conditions" are below. We also created short summaries of what each major section says. Superflow is a service of Superflow Software GmbH and for simplicity we will abbreviate "Superflow Software GmbH" to "Superflow" in these Terms of Use.

1. Introduction

These "Terms" are a legal contract between you and Superflow Software GmbH ("Superflow,", "we", "our", "us"). You must be able to enter into contract to use our "Platform". This includes the age requirement that you must be at least 18 years old, or 13 and have the consent of your parent or guardian, to use it. These Terms include our Privacy Policy. We may change these Terms on occasion, and your continued use of the Platform means you accept the revised Terms. The Terms don't apply to sites and services operated by other companies you may access through the Platform. Any legal claim involving these Terms, the site, or the services will be settled by arbitration, not through a trial in front of a judge or jury, or through a class action lawsuit.

1. These Terms and Conditions (the "Terms") are a legal agreement between you ("Licensee" or "you" and its derivatives) and Superflow Software GmbH ("Superflow" or "we" and its derivatives). These Terms govern your use of Superflow's website at https://superflow.app, (the "Site") and your access to and use of our drag-and-drop application building, hosting, and management platform (the "Platform"). Except where specifically noted below, all references to the Platform include the Site as well. Superflow's Privacy Policy is incorporated by reference into these Terms and details how we collect, use, and protect information about individuals.
2. TO USE THE PLATFORM, YOU MUST BE 18 OR OLDER (or the age of majority in the jurisdiction from which you are accessing the Platform), OR BE 13 OR OLDER AND HAVE YOUR PARENT OR GUARDIAN'S CONSENT. If you are a parent or guardian agreeing to these Terms for your child, you are legally responsible for his or her use of the Platform. The Platform is not intended for anyone under 13 and individuals under 13 may not use the Platform.
3. By accessing or using the Platform, you represent and warrant that you have the legal right to do so, meet the age requirements in Section 1(b), and have the power to enter into a binding contract with us - either for yourself or on behalf of the entity on whose behalf you are using the Platform. YOU ARE REQUIRED TO AFFIRMATIVELY ACCEPT THESE TERMS WHEN INITIALLY SIGNING UP TO ACCESS THE PLATFORM.
4. These Terms do not apply to any third party websites, services and applications ("Third Party Services") that you may access through the Platform, such as payment processors or messaging applications. We are not responsible for the content or practices of Third Party Services and provide links to Third Party Services only for the convenience of our users. We encourage you to carefully review the terms of service of any Third Party Service you access through the Platform.
5. SECTION 14 OF THESE TERMS REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES ARISING OUT OF THESE TERMS, RATHER THAN JURY TRIALS OR CLASS ACTIONS, AND ALSO LIMITS THE REMEDIES AVAILABLE TO YOU IF THERE IS SUCH A DISPUTE.

You may write us at Superflow Software GmbH, Eduard-Bodem-Gasse 5, 6020 Innsbruck, [email protected] with any questions you have about these Terms, the Platform, or our other services.

2. PLATFORM LICENSE

You can use the Platform to build and host an application or site that you publish on your store or make available for others (a "Superflow Application"). Any other use of the Platform, or attempt to copy or damage the Platform, is prohibited, and we may suspend or terminate your account in such event. You may pay an additional fee to access additional features that expand the functionality of the Platform or Superflow Applications

1. License. Subject to these Terms, Superflow grants you a non-exclusive, non-transferable, non-sublicensable, limited and revocable license to: (i) access and use the functionality of the Platform to build, host and manage applications and other Internet-based services (collectively, a "Superflow Application") that may be made available to members of the general public (each such individual accessing a Superflow Application, is an "End User"). The license granted in this Section 2(a) includes the right to access, use, and make a reasonable number of copies of any written descriptions of the functionality, technical requirements, or use of the Platform (collectively, "Documentation"), and (b) use any changes to the Platform made available to all Superflow clients at no additional cost (each, an "Update") when each Update is made available. Updates are applied automatically to the Platform. Documentation is available at https://docs.superflow.app.
2. Restrictions. Except as explicitly permitted in these Terms, you may not, directly or indirectly: (i) modify or create derivative works of the Platform; (ii) decompile, reverse engineer, or translate any portion of the Platform into human-readable form (except to the extent expressly allowed by applicable law); (iii) rent, lease, share, distribute, or sell the Platform to any third party, including on a service bureau or similar basis; (iv) remove, alter or deface proprietary notices or marks in the Platform or Documentation; (v) disclose the results of testing or bench-marking of the Platform; (vi) circumvent or disable the Platform's security, copyright protection, or license management mechanisms, (vii) interfere with the Platform's operation; (viii) use the Platform to violate the law or the rights of any third party; or (ix) attempt to do any of the foregoing. Superflow may take any actions it deems reasonable, including denying access to Users, suspending a Superflow Application, or terminating your Subscription (as defined in Section 9(a)) for any breach of this Section 2(b).
3. Additional Features. An "Add-On" is an optional Platform feature available for an additional fee. Add-Ons are not required for the proper functioning of the Platform, may be subject to additional terms, and may be added to an existing subscription to the Platform. Add-Ons may include integrations to Third Party Services. Where Add-Ons have additional terms, you must accept such additional terms prior to accessing the Add-On.

3. USE OF THE PLATFORM

You must create an account to access the Platform's application creation features. You are responsible for keeping your account credentials secure, for all acts that occur under your account, and for the acts of anyone who accesses the Platform on your behalf. You may use the Platform to create applications for your customers. You can't use the Platform for illegal purposes, to post pornography or hateful content, harass others, or do anything else your mother would not approve of.

1. Accounts. To access the Platform's app creation and management tools you must create an account (an "Account"). Every individual with such access is a "Direct User" and, unless the circumstance clearly indicates otherwise, all references to "you" in this Agreement apply to Direct Users. When you create or update an Account, you must provide information that lets us contact you and (if you are signing up for a paid Subscription or access to the Superflow Marketplace as described in Section 6) process payments through our third party payment processor. All personal information that we collect in relation to your Account is subject to our Privacy Policy; information collected by the payment processor is subject to their equivalent policy. You agree to keep all Account information accurate, current and complete for so long as you are using the Platform.
2. Security. Each Direct User must establish login credentials to access the Platform and is responsible for maintaining the confidentiality of such credentials. You must immediately inform Superflow of any suspected unauthorized use of the Platform. Superflow cannot and will not be liable for any loss or damage arising from a failure to safeguard Account credentials or unauthorized use of such credentials.
3. Acceptable Use. In addition to the restrictions set forth in Section 2(b), you may not use the Platform in any way that does not comply with Superflow's Acceptable Use Policy, which is incorporated into these Terms by reference (https://docs.superflow.app/privacy/superflow-acceptable-use).

4. Superflow OBLIGATIONS

We strive to keep the Platform available 24/7/365 but may suspend access for maintenance or to protect it from attacks or other threats. We protect the Platform with robust physical, network, and data security measures. Online support for the Platform is available at https://docs.superflow.app, and paid users have access to email support.

1. Availability. Superflow will use commercially reasonable efforts to make the Platform available at all times, except for scheduled downtime and any unavailability caused by events beyond our reasonable control, such as fires, natural disasters, government actions, civil unrest, Internet service provider failures or delays, or denial of service attacks that would not be stopped by the use of standard security measures.
2. Security. Superflow will employ industry-standard technical, logical, and physical security measures and practices for the Platform and any Superflow systems on which Direct User Content (as defined in Section 5(a)) is stored or processed designed to preserve the security and integrity of, and prevent unauthorized access to, the Platform, Superflow Applications, and Direct User Content.
3. Support. Superflow will provide all Updates to the Platform and any Add-Ons applicable to your Account as and when they become available. Online documentation, community forums, manuals, and interactive training materials are available at all times at https://docs.superflow.app. In addition, Direct Users with paid Subscriptions have access to email support at [email protected]. Before emailing support, we strongly recommend you check the various help and support pages at https://docs.superflow.app, as many questions received by our support team are addressed there. Support personnel respond to all emails during normal business hours (Weekdays from 9AM-7PM EST), provided that requests received from Dedicated Users as well as "Team" and "Production" Subscription Direct Users take priority over other requests.

5. Superflow Applications AND DIRECT USER CONTENT

You are responsible for all content and operation of any Superflow Applications you build, including the actions of any individual who accesses or uses your application. You must include terms that are at least as protective of Superflow as these Terms on your application. We can remove any content on the Platform or a Superflow application that violates these Terms.

1. General. You are responsible for all text, images, photographs, or other materials provided or uploaded by you or Direct Users associated with your Account to the Platform or Application ("Direct User Content"). Direct User Content includes all content of Superflow Applications, the design and workflow of a Superflow application, all data generated by or submitted to a Superflow Application (including information relating to End Users), any templates, apps and components you make available through the Superflow Marketplace, and any comments, reviews, responses or other information posted in any user forums or the equivalent. AS BETWEEN YOU AND Superflow, YOU AGREE THAT YOU ARE SOLELY RESPONSIBLE FOR ALL CONTENT, OPERATION, AND MANAGEMENT OF ANY Superflow Application OR OTHER DIRECT USER CONTENT TO WHICH YOU HAVE ACCESS (INCLUDING IF SUCH DIRECT USER CONTENT WAS PRODUCED BY OTHERS OPERATING ON YOUR BEHALF, SUCH AS WHERE MULTIPLE DIRECT USERS HAVE ACCESS TO A SINGLE Superflow Application), AND YOU AGREE TO INDEMNIFY Superflow FOR ANY CLAIMS, DAMAGES, COSTS, AND LIABILITIES ARISING FROM SUCH Superflow Application OR CONTENT. For each piece of Direct User Content that you submit, you represent and warrant that: (i) you have the right to submit the Direct User Content to the Platform and grant the licenses set forth in this Section 4; (ii) if payment is required to any third party for the display of such Direct User Content that is licensed, you are solely responsible for all such payments and will indemnify Superflow for any third party seeking license or other payments related to Direct User Content from Superflow; (iii) the Direct User Content does not infringe, violate or misappropriate any third party's rights, including any copyrights, trademarks or other intellectual property rights and privacy rights; and (iv) the Direct User Content complies with these Terms, the Acceptable Use Policy and all applicable laws.
2. End User Content and Superflow Application Terms. If End Users are allowed to post content on a Superflow Application, such content will be deemed Direct User Content of the Direct User(s) who own the Account(s) associated with such Superflow Application. Each Superflow Application must include terms of use that are at least as protective of Superflow, and grant the controller of the Superflow Application the same rights with respect to removal and treatment of End User content that Superflow has with respect to Direct User Content set forth in these Terms, including Sections 2(b), 3(c), 5(c), 5(e), 6(c), and 15.
3. Review and Removal of Content. Superflow is not required to review Direct User Content, but may determine, in our sole discretion, that certain Direct User Content violates these Terms. We may remove such content, suspend your Account, suspend access to the applicable Superflow Application, or take any other steps that we deem appropriate in such case. Where applicable, Superflow may still collect subscription fees from suspended accounts. Superflow does not guarantee the accuracy, reliability or quality of Direct User Content. You acknowledge that by using the Platform or Superflow Marketplace, or by visiting a Superflow Application, you may be exposed to content that you may consider offensive, indecent or objectionable. If you believe that any content on the Platform infringes a third party copyright, trademark, or other intellectual property right, you may report the infringement as set forth in Section 15.
4. License to Superflow. By posting, displaying, sharing or distributing Direct User Content on or through the Platform, you grant Superflow, its affiliates, and any applicable Third Party Services a nonexclusive license to use such Direct User Content during the Term (as defined in Section 11) solely for the purpose of operating the Platform and providing related services. Superflow is acquiring no rights in the Direct User Content except for the limited license set forth above.
5. Compliance and Preservation. Superflow may access, preserve and disclose Account information and / or Direct User Content if Superflow is required to do so by applicable law or if we believe in good faith that such access, preservation or disclosure is reasonably necessary to (i) comply with legal process, (ii) enforce these Terms, (iii) respond to claims that any Direct User Content violates the rights of third parties, including pursuant to Section 13, (iv) respond to your requests for customer service, or (v) protect the rights, property or personal safety of the Platform, Superflow, our employees, directors or officers, partners and agents, or members of the public.

6. DISTRIBUTE YOUR APPLICATIONS DIRECTLY TO YOUR CUSTOMERS

Depending on the selected subscription, you may be able to distribute apps to your users directly or through the respective app stores of the platforms.

1. Disclaimer. If you distribute apps created and hosted with Superflow, you act as a separate entity, on your own responsibility and at your own risk. You are solely responsible for complying with the terms of use of the respective platforms on which you distribute apps. You are responsible for how and where you distribute the apps created with Superflow and hosted by Superflow and ensure that you comply with all necessary laws and regulations. Superflow cannot be held responsible in any way for the publications and sales activities carried out by you and CANNOT BE HELD LIABLE FOR ANY DAMAGES INCURRED.
2. Customers and Sub-User. When distributing Superflow Apps, we create a "sub-user" for each of your customers, these are linked directly to your account. You can determine which personal data the app collects for you, you are also responsible for obtaining the necessary permission from your customers. These sub-users use your app and you are responsible for how they use your app, what content they store and what usage costs they generate.
3. License to Buyer. You are responsible for designing the license conditions for your customers in such a way that you can comply with them. You may only lease the use of your app but not sell ownership of Superflow and its services.

7. Superflow MARKETPLACE

You buy or sell (license, really) templates and plugins for use with Superflow Application on the Superflow Marketplace. Superflow provides the Marketplace as a service to our users, but is not responsible for transactions on the Marketplace. We do not warrant any item licensed through the Marketplace, but may reject or remove items that we determine do not meet our standards. If you sell an item on the Marketplace, you may not sell that item anywhere else.

1. General. The "Superflow Marketplace" lets Direct Users buy (a "Buyer") and sell (a "Seller") templates, components and aplications for use with the Platform ("User Components"). User Components are Direct User Content and subject to all applicable restrictions in Section 5, except as explicitly set forth in this Section 6. Buyers and Sellers in the Superflow Marketplace contract directly with each other. Superflow will not be a party to any contracts between Buyers and Seller. Superflow facilitates these contracts by supplying a medium for the exchange of money. Payment will be processed at the end of a completed transaction. All payments must be made through the Superflow Marketplace (using our Third Party Service provider).
2. Submission and Review. Direct Users who have created a User Component are invited to submit it using the "Submit" tab in the Superflow Marketplace and completely and accurately filling out all requested information. By submitting a User Component, Seller (i) represents that it is compliant with the Platform, and (ii) makes all the representations and warranties set forth in Section 5(a) with respect to such User Component. Superflow will review the submission and may refuse it for any reason whatsoever, including incompatibility with the Platform or inappropriate content.
3. Removal. Superflow reserves the right, at any time and for any reason, to remove a User Component from the Superflow Marketplace, even if it was previously approved, and even if the removal of such User Component materially diminishes the functionality of Superflow Applications using such User Component. Superflow will take commercially reasonable steps to work with the Seller to mitigate the effect of such removal, but is not responsible for any claims by End Users or third parties relating to such removal.
4. Disclaimer. Superflow MAKES NO WARRANTY WHATSOEVER WITH RESPECT TO THE CONTENT, FUNCTIONALITY, APPROPRIATENESS, MERCHANTABILITY, OR OTHERWISE OF ANY USER COMPONENT, AND DISCLAIMS ALL LIABILITY FOR DAMAGES ARISING OUT OF OR RELATED TO THE USE OF USER COMPONENTS.
5. Payments. Buyers and Sellers must be 18 (or the age of majority in the jurisdiction from which they are accessing the Superflow Marketplace). While Superflow processes all transactions for User Components, (i) each such transaction is solely between the applicable Buyer and Seller; (ii) Superflow has no liability to either Buyer or Seller with respect to such transaction; and (iii) the Buyer's license rights to the User Component are solely determined by the Seller, subject to the limitations set forth in Section 6(e). Before using the Superflow Marketplace, Buyers and Sellers must first register their payment information with Superflow's Third Party Service provider for payments (currently Stripe) if they have not previously done so. The price for User Components is determined by the Seller within a band set by Superflow, and Superflow will retain a commission for all transactions processed through the Superflow Marketplace, in each case subject to the then-current Superflow's Marketplace Licences, Pricing, and Payment Policies (https://superflow.app/marketplace-policies). Sellers may make User Components available for no fee. Superflow may suspend or withhold payments to Seller for any breach of Seller's obligations set forth in this Section 6 or otherwise under this Agreement. Superflow may, in its sole discretion, discount the prices of User Components for certain buyers (i.e., students) or in the context of special promotions, in which case Sellers will be notified of such terms in advance of their taking effect. Superflow may change or end promotions at any time.
6. Refunds. Superflow has no obligation to provide refunds or credits, but may grant them in extenuating circumstances, as a result of specific refund guarantee promotions, or to correct any errors made by Superflow, in each case in Superflow's sole discretion.
7. Exclusivity. Sellers may only offer User Components on the Superflow Marketplace. Sellers may promote User Components on their own or third party sites, but any "purchase" link or the equivalent must direct the user to the Superflow Marketplace (and not via a frame or pop-up but via a re-direct).
8. License to Buyer. i. All User Components are licensed, not sold, and the Seller retains all right, title and interest in and to the User Component except for the limited license provided to Buyer as set forth herein. ii. Unless otherwise set forth in customized license terms made available to Buyer in connection with the applicable User Component: (1) all the rights and restrictions of Section 2 apply to each Buyer and Seller, except such Section should be read to replace "Superflow" with "Seller", "you" with "Buyer", and "Platform" with the name of the applicable User Component; (2) Seller affirms that the representations and warranties made in Section 5(a) with respect to all Direct User Content apply fully to all User Components, and acknowledges that Buyer may seek appropriate remedies for a breach of any such representations and warranties; and (3) Seller will fully disclose any Open Source Software or Third Party Services integrated into or dynamically linked to by such User Component. For each User Component, the Seller must indicate whether it is licensed for individual or internal business use only or whether a Buyer may use such User Component in a Superflow Application built for third parties (i.e., where the Buyer is an agency) and any other restrictions applicable to such license. Payment and other terms may differ between individual and agency licenses, and will be specified in the description for such User Component. iii. Any Buyer license to a User Component will terminate upon termination of Buyer's license to the Platform hereunder. If a Seller removes a User Component from the Superflow Marketplace, prior license grants to such User Component will not be affected. In either case, no additional payments for such User Component will be due following such termination or removal. Seller must maintain an active Account with Superflow in order to receive payment for User Components hereunder. If Seller's Account is terminated, Buyers will no longer be required to make any payments for Seller's User Components, but will not be required to stop using such User Components, and Seller will have no ongoing obligations with respect to such User Components. Superflow WILL HAVE NO LIABILITY TO ANY BUYER OR SELLER FOR LOSS OF PAYMENT, LACK OF SUPPORT, REMOVAL OF USER COMPONENTS, OR ANY OTHER CONSEQUENCES ARISING FROM THE TERMINATION OF A BUYER OR SELLER'S Superflow ACCOUNT, REMOVAL OF A USER COMPONENT FROM THE Superflow MARKETPLACE, OR ANY ACTS OR OMISSIONS OF BUYERS AND SELLERS WITH RESPECT TO THE Superflow MARKETPLACE. iv. Reviews. To the extent that Superflow provides users of the Superflow Marketplace an opportunity to review or otherwise comment upon User Components ("Buyer Reviews"), (i) Superflow and the applicable Seller may reproduce, publish, and distribute any information about Buyer Reviews in any forum in connection with promotion of the Platform, the Superflow Marketplace, and the User Components, and (ii) for all other purposes, Buyer Reviews are Direct User Content and subject to the applicable provisions of Section 5.

8. OWNERSHIP

We own the Platform and all information about its use that does not allow for the identification of individuals. You own your content. We may use any feedback you provide about the Platform or Superflow without compensating you.

1. Platform. Aside from the limited license granted to you in Section 2(a), Superflow retains all right, title and interest in and to the Platform, Documentation, and all Updates. The Platform includes the Superflow Marketplace (but not User Components).
2. Direct User Content. Except for the limited licenses granted to Superflow in Sections 5(c), 6(d) and 6(g), as between the parties, you retain all right, title, and interest in and to your Direct User Content. For the avoidance of doubt, you may re-use any Direct User Content, including Superflow Applications workflow and design, on other web platforms or media without restriction. Direct User Content includes User Components.
3. Usage Information. Superflow owns all data regarding installation, registration, and use of the Platform, and related to Platform performance, including response times, load averages, usage statistics, and activity logs, (collectively, "Usage Information"). Usage Information includes information about Superflow Applications and User Components incorporated into Superflow Applications. Usage Information does not include any personally identifiable information or End User Information, but may include aggregated information derived from Direct User Content. Usage Information is used to contribute to analytical models used by Superflow, to monitor and improve the Platform, and to perform Superflow's obligations under this Agreement.
4. Marks. You and Superflow each retain all right, title and interest in and to their respective trademarks, service marks, logos, name, branding, and equivalent identifiers ("Marks"). You grant Superflow a limited, non-exclusive, non-transferable, sublicensable right to use your Marks on the Platform and as otherwise required to fulfill its obligations hereunder, and for attribution as set forth in Section 15(e), consistent with your standard guidelines regarding the use of the Marks. Except for the reproduction of Superflow Marks as permitted herein (i.e., promotion of the Superflow Marketplace on your site), you may not use Superflow Marks for any purposes, including in a way that suggests you are or endorsed by or associated with Superflow in anything other than a customer relationship, or in connection with the marketing of, your Superflow Applications or other services related to Superflow. All permitted use of a party's Marks hereunder will inure to the benefit of the owning party.
5. Feedback. Any feedback, comments, or suggestions you may provide regarding us, the Platform, or other services we offer ("Feedback") is entirely voluntary and you hereby grant Superflow a perpetual, irrevocable, and royalty-free right and license to use all Feedback in any lawful manner whatsoever, without any obligation to you.

9. THIRD PARTY MATERIAL

We may make content or services provided by third parties available through the Platform as a convenience to our users. We are not responsible for their content or services, and recommend that you review their terms before using it.

1. Third Party Services. You are responsible for complying with the terms of use of all Third Party Services applicable to your use of the Platform. Superflow is not responsible for the performance of Third Party Services. Superflow will maintain compatibility of the Platform with Third Party Services accessed via the standard features of the Platform or Add-Ons as part of the support services set forth in Section 4(c).
2. Third Party Content. Superflow may make content from third parties, including data provided by Third Party Services ("Third Party Content"), available via the Platform. Superflow is not responsible for the accuracy or completeness of Third Party Content. If Superflow is required to remove Third Party Content, or is notified that certain Third Party Content may violate applicable law or third party rights, Superflow may remove such Third Party Content without notice.

10. FEES

Any fees for Platform Subscriptions and Add-Ons are due in advance, are automatically charged to your credit card or payment details, and will continue until cancelled. Usage-related fees and other Services are billed at the end of the respective payment cycle and are normally collected with the next subscription payment. We will charge sales tax where applicable. We use Stripe to directly process payments, as well as platform payment services and you must agree to their terms when entering payment information.

1. Subscription and Add-Ons. You do not need to pay to access the Platform, but certain features of the Platform are only available with a paid access plan (a "Subscription"). Subscription levels, features, and pricing are available at https://superflow.app/pricing. Fees for Subscriptions ("Subscription Fees") are due in advance for each billing period, with the initial payment due when you add a Subscription to your Account (the "Subscription Start Date"). All Subscription Fees and other payments or credits related to your Account (including those for Superflow Marketplace purchases or sales) will be made in accordance with the charges and billing terms in effect when such payment is due or funds are received. You must provide us with a valid credit card or other payment method that we accept ("Payment Provider"), prior to starting a Subscription or submitting a User Component to (or licensing one from) the Superflow Marketplace. You can find a list of payment methods that we accept here. You will promptly update your Account if there is any change to your payment information. Your Payment Provider agreement, and not these Terms, governs your use of the designated credit card or online transaction account. By providing your payment information, you agree that we may invoice you for all fees and charges when they become due to us (and process all payments due to you as a Seller) without additional notice or consent. We may change our fees and billing practices at any time, either by posting notice of such change on the Site or notifying you within the Platform, provided that any pre-paid fees for Services not yet completed will not be affected by such change.
2. Usage-related Fees and other Services. These fees are billed at the end of the respective payment cycle (but at least monthly) and are normally collected with the next subscription payment. For amounts over 500 USD we are also entitled to make interim debits.
3. Automatic Renewal. Subscriptions will automatically renew at the rates then in effect until cancelled as set forth in Section 9(c). By subscribing, you authorize us to charge your Payment Provider at the beginning of any subscription period. Upon renewal of your Subscription, if we do not receive payment from your Payment Provider, you will either pay all amounts due on your Account within fifteen (15) days of the date such payment was due or we may terminate your Subscription.
4. Cancellation. Subscriptions may be cancelled at any time by going to the "Plans and Billing Information" section of your "Account" page or by contacting us via email at [email protected]. Monthly Subscriptions may be terminated at any time. Annual Subscriptions will automatically renew for an additional year at the then-current price for the selected Services unless cancelled prior to the anniversary of the applicable Subscription Start Date. Cancelled Accounts may immediately lose access to some paid features on the Platform and other paid Superflow services upon cancellation, but for some services will have access until the end of the accounts existing subscription period.
5. Taxes. "Sales Tax" means any sales or use tax, and any equivalent tax measured by sales proceeds that we are required to pass through to our customers or to Buyers on the Marketplace. Sales Tax is automatically calculated and added to all orders where applicable. To the extent applicable, all payments for the Services will be made free and clear of, and without reduction for, any withholding taxes. Any such taxes imposed on payments of fees to us will be your sole responsibility.
6. Payment Services. We use Stripe, as well as platform payment for payment services (e.g., card acceptance, merchant settlement, and related services). By paying for a Subscription, Add-Ons, Usage, a User Component or other Services, you agree to be bound by Stripe's Privacy Policy: https://stripe.com/us/privacy/ or the respective platforms Terms and authorize us, Stripe and the platforms to share any information and payment instructions you provide with your Payment Provider and any other Third Party Service provider(s) solely required to complete your transactions.
7. No Refund Policy. ALL FEES ARE FINAL AND NON-REFUNDABLE. Your payment obligates you for the entire term of the subscription, and you will not be eligible for a refund for any unused portion of that term upon cancellation. Despite canceling, you will retain access to the Paid Services until your existing subscription period expires. At our sole discretion, we may decide to offer a refund, discount, or credit ("Credits") in certain cases, but this does not imply that you are entitled to Credits in future situations nor does it compel us to offer them again.

11. CONFIDENTIAL INFORMATION

We will each keep the other's sensitive information safe, and only use it as necessary.

1. General. "Confidential Information" means non-public or proprietary information in any form disclosed by or on behalf of either party that (i) is marked or identified as "confidential" or with a similar designation, or (ii) by its nature or the circumstances of its disclosure ought reasonably to be treated as confidential. The Platform, Documentation, and Usage Information is Superflow Confidential Information. Each party may have access to the other party's Confidential Information as a result of this Agreement. Confidential Information is the sole property of the disclosing party.
2. Use. Each party will: (i) only use Confidential Information to fulfill its obligations hereunder and/or as contemplated by these Terms and the Privacy Policy; (ii) only provide access to Confidential Information on an "as-needed" basis to its personnel, agents, and/or consultants who are bound by obligations materially similar to this Section 10(b), and (iii) maintain Confidential Information using methods at least as protective as it uses to protect its own information of a similar nature, but in no event with less than a reasonable degree of care. The obligations in this Section 10(b) will apply during and for three (3) years after the Term, except in the case of Confidential Information that is a trade secret, in which case the obligations will remain in effect as long as the trade secret is maintained.
3. Exceptions. Confidential Information does not include information that is: (i) publicly available when disclosed or becomes publicly available without fault of the recipient after disclosure; (ii) rightfully learned by recipient from entities not bound to keep such information confidential, (iii) independently developed by recipient; or (iv) approved for unrestricted disclosure by the disclosing party. In addition, a recipient may disclose the other party's Confidential Information as required by court order or applicable law (provided that, to the extent legally permissible, the recipient promptly notifies the other party of such requirement and cooperates with the other party's reasonable efforts to prevent or limit the scope of such disclosure, at the other party's expense).

12. TERM AND TERMINATION

You may terminate these Terms at any time by canceling your subscription and stopping use of the Platform. We may terminate them for your breach, including failure to pay or if we stop running this platform.

1. Term. These Terms will remain in effect for so long as you access the Site or use the Platform (the "Term").
2. Termination by Superflow. If timely payment cannot be charged to your Payment Provider for any reason, if you have materially breached any provision of these Terms, or if we are required to do so by law (e.g., where the provision of the Platform becomes unlawful), we may, immediately and without notice, suspend or terminate your Account. We will not be liable to you or any third party for any such termination, except that, if we stop offering the Platform where required to do so by law, we will refund any prepaid Subscription Fees for the remainder of the Term then in effect within thirty (30) days of the date of termination. We reserve the right to discontinue or change our service and to amend these terms and conditions. In this case we will inform the customer as soon as possible.
3. Termination by You. Subscriptions may be cancelled at any time by going to the "Billing" section of your Account or by contacting us via email at [email protected] as set forth in Section 9(c). Following the termination date of your Subscription, these Terms will no longer apply to you unless (and only to the extent that) you access the Platform.
4. Effect of Termination. Upon expiration or termination of this Agreement for any reason, the rights and licenses granted under this Agreement will immediately terminate. Sections 7, 10, 11(d), and 12 through 15 will survive the termination or expiration of this Agreement for any reason.
5. Lifecycle of Superflow. We may decide to phase out certain functions and packages. We will no longer offer support for these after they have been phased out. The discontinuation of support refers to the point in time at which we no longer offer those features in the latest version. If your package is affected by this, you will no longer be able to extend your subscription once support has been discontinued. It is still possible to upgrade to another package.

13. DISCLAIMER; LIMITATION OF LIABILITY; INDEMNIFICATION

The Platform is provided without any warranty, e.g. we do not claim or guarantee legally that we are bug-free. Except in certain egregious cases, Superflow's maximum liability is limited to $100. You are responsible for all costs and damages we suffer as a result of your content or breach of these Terms.

1. WARRANTY. THE PLATFORM IS PROVIDED "AS IS" WITHOUT WARRANTY OR REPRESENTATION OF ANY KIND. Superflow MAKES NO PROMISES, REPRESENTATIONS OR WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, WITH RESPECT TO THE PLATFORM, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE. Superflow DOES NOT WARRANT THAT THE PLATFORM WILL BE ERROR-FREE OR WORK WITHOUT INTERRUPTIONS.
2. LIMITATION OF LIABILITY. EXCEPT IN THE CASE OF GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR MISAPPROPRIATION OF INTELLECTUAL PROPERTY, IN NO EVENT WILL (a) Superflow'S LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT EXCEED ONE HUNDRED DOLLARS, OR (b) EITHER PARTY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR RELATED TO THIS AGREEMENT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THESE LIMITATIONS WILL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.
3. INDEMNIFICATION. You will indemnify, defend and hold Superflow harmless from any claim, action, suit or proceeding made or brought against Superflow arising out of or related to (a) your breach of any term of this Agreement, or (b) Direct User Content.

14. INFRINGEMENT

We may remove content from the Platform or a Superflow Application that users report as infringing the intellectual property rights of others, or that we believe does so.

1. General. Superflow respects the intellectual property rights of others and we expect our users to do the same. If you are a copyright owner and believe a user of the Platform or operator of a Superflow Application is infringing your copyright or the copyright of any third party, please notify our designated copyright agent in writing at the following address:
   
   Superflow Software GmbH
   Eduard-Bodem-Gasse 2
   6020 Innsbruck
   [email protected]
2. Notice Requirements. Each notification must include the following information: (i) a physical or electronic signature of a person authorized to act on behalf of the owner of the right that is allegedly infringed, (ii) a description of the work claimed to have been infringed, or, if multiple works are covered by a single notification, a representative list of such works, (iii) identification of the material that is claimed to be infringing, and information reasonably sufficient to permit Superflow to locate the material, (iv) information reasonably sufficient to permit Superflow to contact you, such as an address, telephone number, and, email address, (v) a written statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law, and (vi) a statement made under penalty of perjury that the information in the notification is accurate and that you are the copyright owner or authorized to act on the owner's behalf. Note that when Superflow contacts the owner of the content that is claimed to be infringing, we may provide them with the rights owner's name, contact information, and nature of the report, so that contact between the two parties may be established.
3. Trademarks. The above process may be used to inform us of potential or suspected violations of other intellectual property rights, including unauthorized use of trademarked material.
4. Rights and Remedies. We may remove Direct User Content and other content on the Platform alleged to be infringing and terminate the right to use the Platform by any Direct User who infringes the intellectual property rights of another person or entity, in each case without prior notice and at our sole discretion.

15. DATA PROCESSING AND SECURITY

Superflow acts as a data processor for Personal Data of European data subjects and offers a Data Processing Addendum automatically with this Terms. Security measures have been implemented to protect Customer Content, but we cannot guarantee against potential security risks during transmission over networks.

1. Data Processing. If the Customer Content contains Personal Data of European data subjects as defined by EU and UK Data Protection Laws and all data categorized as "personal information" under the California Consumer Privacy Act ("CCPA") collectively, "Personal Data", then Superflow serves as a data processor or sub-processor, as appropriate. Superflow will manage such Personal Data in accordance with its Data Processing Addendum ("Data Processing Addendum"), which is included by reference into this Agreement. "EU and UK Data Protection Laws" refer to all laws and regulations of the European Union, the European Economic Area, their member states, Switzerland, and the United Kingdom, relevant to the processing of Personal Data, including (where applicable), the Swiss Federal Act on Data Protection, the UK Data Protection Act, and the General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 concerning the protection of individuals regarding the processing of personal data and on the free movement of such data).
2. Security. We have implemented security measures to safeguard Customer Content from potential security risks. Please be aware that the use of the Service involves the transmission of Customer Content over networks that are beyond our control. We cannot accept responsibility for any loss, alteration, interception, or storage of Customer Content that may occur across these networks. While we strive to maintain secure procedures, we cannot guarantee that there will be no errors in our security measures or that unauthorized third parties will not be able to circumvent our security protocols or those of our third-party service providers.

We are allowed to contact you electronically.

16. NOTIFICATIONS, CALLS AND ALERTS

1. By agreeing to this Terms or using the Service, you consent to receive communications from us, such as emails, text messages, phone calls, alerts, and additional forms of electronic communication. Standard messaging and data rates may apply to all messages exchanged with us. All notices, agreements, disclosures, or other forms of communication that we provide to you will satisfy any legal communication requirements, including that the communication be in writing.

17. MISCELLANEOUS

1. Assignment. You may not assign these Terms or any rights or obligations without Superflow's prior written consent. Subject to the foregoing, these Terms will inure to the benefit of and be binding upon the parties and their respective successors and permitted assigns. Any attempted assignment in violation of this Section 15(a) will be null and void.
2. Severability. If any provision of these Terms is held by a court of competent jurisdiction to be contrary to law, the remaining provisions will remain in full force and effect.
3. Attribution. We may identify you as a client in standard marketing materials, including the customer page of the Site.
4. Waiver. The waiver of a breach of any term hereof will in no way be construed as a waiver of any other term or breach hereof.
5. Entire Agreement. Modification. These Terms are the entire understanding of the parties with respect to their subject matter and supersede any previous or contemporaneous communications, whether oral or written. These Terms may be modified as set forth in Section 1(f) or in a writing signed by both parties.
6. Headings and Interpretation. Headings and the summary explanations at the beginning of each Section of these Terms are for reference only and do not affect the parties' rights and obligations hereunder. As used herein, "may" means "has the right, but not the obligation, to"; "includes" and its variations means "includes, but is not limited to"; and "days" means calendar days, provided that obligations that would be due on a weekend or holiday will be due on the next business day following such weekend or holiday.
7. Beta Services: Periodically, we might offer access to non-production Services, known as "Beta Services", which are still under development. You have the option to utilize these Beta Services at your own risk. Designed purely for evaluation purposes, these Beta Services might come with supplementary terms that you will encounter either during registration or initial usage. Superflow has no obligation to offer support, fix bugs, defects, or address errors found in the Beta Services. It is important to treat any knowledge gained about Beta Services as Superflows confidential information, refraining from sharing such details until the Service is officially launched, unless legally compelled to do so, and to use this information solely in relation to your Beta Services usage. Contrary to Section 13, we bear no responsibility for any loss or damage that may result from your engagement with any Beta Services.

BY USING OUR SERVICE, YOU ARE INDICATING THAT YOU HAVE READ AND CONSENT TO BE BOUND BY THESE TERMS. IF YOU HAVE NOT READ THESE TERMS, DO NOT USE THE PLATFORM.

Licensing entity
Superflow Software GmbH
Eduard-Bodem-Gasse 2
6020 Innsbruck
[email protected]

Managing Director: Moritz Schöpfer,BSc

Place of jurisdiction: Municipality of the city of Innsbruck, Austria